Easy Returns & Refunds — Shop with Confidence at OFadana

At OFadana, your satisfaction comes first. We want every purchase to give you confidence, assurance, and complete peace of mind.

That’s why every order of our Italian, Australian, and UK cashmere fabrics is protected by a 30-Day Money-Back Guarantee and a clear, transparent return process.

How Our Returns & Refunds Work

If for any reason you are not satisfied with your purchase, you may request a return, exchange, or refund within 30 days of delivery.

This policy applies to all payment methods, including:

Pay on Delivery

Debit / Credit Card

Bank Transfer

Our Commitment

If the wrong item is delivered, OFadana takes full responsibility and will arrange a replacement at no extra cost.

If you prefer a refund or exchange, simply return the product in its original condition within the 30-day window.

Once your returned item reaches our Lagos Returns Office, we will process your refund or replacement promptly.

Important Conditions

To qualify for a return or refund:

The item must be unused, unwashed, and in its original packaging

Items showing signs of wear, alteration, or damage may not be eligible

Refunds are processed only after the returned item is received and inspected

These measures help us maintain the high standards expected of premium Italian, Australian & UK cashmere materials.

Where to Send Returns

All approved returns and exchanges are handled through our Lagos Returns Office.

Once your return request is approved, our customer service team will provide:

The full return address

Available delivery or pickup options

Need Assistance?

Our support team is always ready to help.
Email: Support@ofadana.com

Call: +234 810 389 0246 | +234 907 542 5424 | +234 818 038 4562
WhatsApp: +234 905 219 3225

Our Promise to You

When you shop with OFadana, you are never taking a risk.

Every order of our Italian, Australian & UK cashmere fabrics is backed by:

Honest representation

Quality assurance

30-Day Money-Back Guarantee

Because at OFadana, we don’t just sell fabrics — we stand behind them.